Guide · 04
AI Safety in Clinics
What 'human-in-the-loop' actually means inside CliniLoom.
DOESWhat CliniLoom does
- Categorizes inbound messages by topic and urgency
- Drafts replies, notes, packets, and outreach for human review
- Surfaces missing information and likely owners
- Cites the chart line or document line behind every claim
- Logs every action in the audit trail
NEVERWhat CliniLoom never does
- Sends a patient message without staff approval
- Signs a visit note — only the clinician signs
- Submits a prior auth or claim without sign-off
- Makes a clinical diagnosis or treatment decision
- Acts on suspected crisis or risk language without escalating to a human first
Why we draw the line here
CliniLoom is an operations layer. The work that disappears clinic time — categorize, route, draft, surface — is exactly the work that benefits from AI. The work that requires clinical judgment is exactly the work that should stay with the clinician.
How the audit log helps
Every draft, every edit, every approval is recorded with who, when, and what changed. If something looks wrong later, you can trace it.
Next step